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From beginning to end, Pacific West Homes plans and builds quality neighborhoods with a continuing concern for environmental and social needs. We are committed to the highest integrity in the industry and our customer's satisfaction. We maintain our high standards through extensive quality control inspections throughout the construction of each home. Each member of our team is part of a company-wide process that is monitored, measured, and rewarded. That is why everyone from your sales representative to the support staff work together to achieve one goal—your satisfaction.
Even after your new home is built, our 2-10 Home Buyers Warranty program will keep it in the best possible condition for years to come. This insurance-backed limited warranty protection program protects you and your new home and is an affirmation of the continuing confidence we have in our product.
As part of our commitment to five-star service, we have prescheduled post-closing warranty visits at 30 days and 11 months. We want to ensure all of your warranty needs are addressed. Your Pacific West Homes representative will explain our process of scheduling and completing prescheduled visits. As with regular warranty service, you or an authorized representative for you must be present to provide access to the home for service items to be completed.
In addition to the prescheduled warranty visits, we provide warranty service during business hours Monday-Friday. Regular warranty service should only be scheduled for service items that need to be addressed before our prescheduled warranty visits. One of our Customer Service Representatives will contact you to schedule an appointment.
In the case of an emergency such as gas leaks, no heat or cooling in extreme conditions, major electrical problems, or plumbing leaks that cannot be located, warranty service is available after hours, on weekends and holidays. Your Community representative will provide you with the emergency service contact information.
If you need any assistance or have any questions about our warranty service, our dedicated staff guarantees a quick response.
At Pacific West Homes, we are committed to your satisfaction. |
